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Our Return Policy

If you are not completely satisfied with a product purchased from NetCablesPlus return it within 60 days of receipt for a replacement copy or a full refund with the exceptions noted below. Custom-built cables and accessories are non-returnable, non-refundable.

We will notify you of your refund once we have received and processed the returned product(s). In most cases we will issue a refund in the same form of payment originally used for the purchase, and within five business days of receiving your return. If you paid by check, it may take longer for you to receive the refund.

Notes on returns:

  1. Shipping, Handling, and Insurance charges are not refundable.
  2. All returns must have a Return Merchandise Authorization (RMA) clearly labeled on return box. Please call for RMA number prior to returning your package.
  3. We accept returns on unopened and unused products that were ordered in error.  A re-stocking fee will apply.
  4. All returns must be in brand new (sellable) condition, with all of the following: Original manufacturer’s packaging, unmarked instructions and manuals, blank warranty and/or serial number cards, and all other included factory accessories.


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